Please note that specific details and policies may change over time, so we recommend checking our website or contacting our customer support team for the most up-to-date information.
How can I create an account on Savanna Mart's Online Shop?
To create an account, click on the “Sign Up” or “Register” button on the website and follow the instructions to provide your details.
Are my personal details secure on your website?
Yes, we take data security seriously. Your personal information is encrypted and protected using industry-standard measures.
What should I do if I forget my password?
If you forget your password, click on the “Forgot Password” link on the login page, and we’ll send you instructions to reset it.
Do you offer discounts or promotions?
Yes, we regularly offer discounts, promotions, and special deals. Keep an eye on our website or subscribe to our newsletter for updates.
Can I change or cancel my order after it's placed?
Changes or cancellations may be possible if the order has not been processed. Contact our customer support team for assistance.
How can I check the status of my order?
Log in to your account and go to the “Order History” section to view the status of your orders.
What if my order is damaged or incorrect?
If you receive a damaged or incorrect order, contact our customer support within [X] days of delivery for a resolution.
Do you offer gift wrapping or personalized messages?
Yes, we offer gift wrapping options, and you can include personalized messages during checkout.
Can I change the delivery address after placing an order?
Address changes may be possible if the order has not been shipped. Contact customer support as soon as possible for assistance.
What is your shipping policy for international orders?
International shipping policies may vary. Please check our website for details on shipping to your country.
Do you have a loyalty program or rewards system?
Yes, we have a loyalty program that rewards you with points for every purchase. You can redeem points for discounts on future orders.
Can I return an item if I change my mind?
Yes, we accept returns for most products within [X] days of delivery. Please review our Returns & Refunds policy for details.
How can I contact customer support outside business hours?
You can leave a message or email our customer support team, and we’ll get back to you as soon as possible.
Are there size charts available for clothing items?
Yes, we provide size charts for clothing and footwear to help you find the right fit.
What is your policy on product warranties?
Product warranties vary depending on the manufacturer and item. Please check the product description or contact customer support for details.
Can I apply multiple discount codes to a single order?
In most cases, only one discount code can be used per order. Check the terms and conditions of the promotion for specific rules.
How do I unsubscribe from the newsletter?
You can unsubscribe from our newsletter by clicking the “Unsubscribe” link in the email or contacting customer support.
Can I pre-order items that are out of stock?
Pre-order availability depends on the product. Check the product page or contact customer support for pre-order options.
Are there any restrictions on shipping certain items internationally?
Some items may be restricted for international shipping due to customs regulations. Please review our shipping policies for details.
Can I change the currency for international orders?
Yes, you can select your preferred currency for international orders during the checkout process.